Refund policy

Returns and Refunds

Delta Industrial Storage sells custom-configured, made-to-order industrial storage equipment as well as in-stock parts and accessories. What is returnable depends on which you ordered.

Made-to-order and cut-to-code items

Cabinets, workbenches, and workstations built or configured to your specification, and keys cut to your lock code, are final sale. Please review your configuration, quantities, and specifications carefully before ordering. We're happy to confirm any details in advance, just email us at hello@deltaindustrialstorage.com before you place your order.

In-stock parts and accessories

Stock items such as lock cores, release tools, drawer dividers, and plastic boxes may be returned within 30 days of delivery in new, unused condition and in original packaging. Email hello@deltaindustrialstorage.com with your order number for a return authorization before shipping anything back. Return shipping is the customer's responsibility and a 15% restocking fee may apply. Refunds go to the original payment method within 10 business days after the return arrives and passes inspection.

Order cancellations

Made-to-order items may be cancelled for a full refund any time before production has begun. Email hello@deltaindustrialstorage.com with your order number to cancel. Once production has started, the order cannot be cancelled or refunded. In-stock items cannot be cancelled once they have shipped, but unused stock parts and accessories remain returnable as described above. Third-party payment processing fees, if any, may be non-refundable.

Freight damage

All shipments are fully insured. Please inspect your order carefully at the time of delivery. If you see any obvious damage to the packaging or product during offloading, refuse and reject the shipment with the carrier. If you discover concealed damage after delivery, take clear photos and report it to hello@deltaindustrialstorage.com within 48 hours of receipt. We will manage the freight claim and repair or replace the damaged item at no cost to you.

Defective or incorrect items

If your item arrives defective or you receive the wrong item, contact us immediately at hello@deltaindustrialstorage.com. We'll evaluate the issue and make it right through repair, replacement, or another appropriate remedy.

Questions

Reach us any time at hello@deltaindustrialstorage.com